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Day at the community centre

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"I've had 12 conversations this month. Common themes included CV help, job search strategies, and interview preparation. I referred two people to qualified coaches for deeper support with career transitions."

"Let me tell you about this really interesting case - there was someone who came in struggling with...

"I can't share anything - it's all confidential." 

Your manager asks all Career Allies to share updates at a team meeting about the work you've been doing this month. Which approach is most appropriate?

She's doing fine, don't worry. We're working on her CV and job applications.

I understand you're concerned, but that information is confidential. I'm not allowed to tell you anything

I appreciate your interest and concern. However, I'm sorry, but I can't confirm or deny whether someone is using our services. If Maria wants to share information with you, that's her choice. Perhaps you could talk to her directly?

Someone calls the centre asking about their adult daughter who they know has been coming to see you for career support. They say: "I'm Maria's mum. She's been coming to you for help with job applications. Can you tell me how she's getting on? She won't talk to me about it."Which response is most appropriate?

Ask them to log out themselves while you go get the next person.

Make sure they log out properly, close the browser, and clear the browsing history before the next person uses the computer.

Close the browser and move on to the next person.

You've just finished helping someone use the Stay Nimble platform on the public computer in your library. They've logged into their account and worked on their CV. You have another person waiting. What do you do?

High Answer

Join the conversation naturally and answer their questions.

Respond warmly but briefly, then say something like: "I'd love to talk more about this with you - why don't you pop by the centre this week and we can have a proper chat?"

Say loudly: "I can't talk about this here - it's confidential. Come see me at the centre."

You're at a community event outside of work. Someone you've been supporting as a Career Ally comes up to you and starts talking about their job search in front of other people. What do you do?

Medium Answer

Tell them no - resident information is confidential so research can't happen.

Say yes - it's good to support research and it will help improve services.

Refer them to your manager and let them make the decision about organisational participation.

A university researcher contacts your centre asking if they can interview Career Allies and residents about the effectiveness of the service for their study. What's your responsibility?

Low Answer

Continue as normal - this is the space you have available.